AI Receptionist
Handle routine enquiries without constant interruptions.
An automated assistant answers common questions, collects enquiry details and takes appointment requests over text-based channels, then hands everything else to a person.
The problem
Your team gets interrupted by the same questions all day: opening hours, prices, availability, the areas you cover. Out of hours, those enquiries wait until morning.
An AI receptionist answers routine questions from information you’ve approved, collects the details your team needs and passes everything else to a person.
Where it works
- Website chat
- Text messages (SMS)
- Other messaging channels, depending on what your systems support
It doesn’t answer phone calls by voice. If you’re missing calls, AI Lead Recovery can follow them up by text.
How it works
Try it below: pick an example or type your own customer message. It’s a simulation that runs in your browser using fixed rules.
A customer sends a message through your website chat, by text or by email.
The assistant works out what they’re asking and picks out the details.
Your rules decide what happens: answer, collect more details, or hand over.
Routine questions are answered from information you’ve approved. Appointment requests are passed on to be confirmed.
Anything else goes to a person, with a summary of the conversation.
AI interpretsWorkflow controlsPeople decide
Simulated demonstration
Working for: an example heating company in East Lancashire (fictional).
This is a simulation, not a live AI system. It runs entirely in your browser using fixed rules, and nothing you type is sent anywhere or stored.
See the business rules
- Service area: Burnley, Nelson, Colne, Padiham, Accrington, Blackburn and nearby (BB1 to BB12 postcodes)
- Services: boiler repair, boiler servicing, installation, heating and hot water faults
- Pricing comes only from the approved price guide, never improvised
- Safety words such as a gas smell, carbon monoxide, fumes or sparks stop automation and alert a person
- Complaints, unclear requests and out-of-area enquiries go to a person
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Understand
AI interprets -
Extract
AI interprets -
Apply rules
Workflow controls -
Take action
Workflow acts, people decide
What you get
- An assistant set up with your FAQs, services, service area and opening hours
- Answers drawn only from information you approve, including your price list
- Appointment requests collected and passed to your team or booking system
- Replies outside opening hours, so customers aren’t left waiting
- Clear handover rules, with summaries for your team
- Testing with realistic questions before launch
A good fit for
- Trades and home service companies
- Dental practices
- Professional service firms
- Any business that answers the same questions every day
Limits and human handover
- It won’t resolve every enquiry: anything unusual, sensitive or outside your rules goes to a person
- Safety concerns go straight to a person, with a pre-approved message and no AI-generated advice
- Complaints and unhappy customers go to your team
- Unclear requests are handed over, not guessed
- Prices come only from your approved price list
- Appointments are confirmed by your team or your booking system, never assumed
Common questions
Can it answer phone calls?
No. It works over text-based channels such as website chat, text messages and email. Answering calls by voice isn’t part of the current service. For missed calls, AI Lead Recovery can follow up by text.
What happens when it can’t answer?
It tells the customer a person will reply, and sends your team a summary of the conversation so nobody has to ask the same questions again.
Can it book appointments?
It can collect appointment requests and, where your booking system allows it, offer available times. Your team stays in control of confirmations.
Will it make things up?
It answers only from information you’ve approved. If it isn’t sure, it hands the conversation to a person.
Fewer interruptions, faster answers.
Tell us which enquiries take up your team’s time, and which ones need a person.